Response times by severity
| Severity | Example | Response |
|---|---|---|
| Severity 1 | Down server, failed security system, office-wide outage | 2-hour on-site response for AMC customers in Abu Dhabi |
| Severity 2 | Single failed workstation, laptop or printer | Next business day |
| Severity 3 | Minor faults, consumable advice | Within 3 business days |
Ask every provider for the same table in writing, with the area it applies to.
What a good IT AMC includes
- VISITS
Preventive visits
Quarterly preventive visits across covered devices.
- SLA
Priority support under a written SLA
On-call support with response times by severity.
- HELP
Remote helpdesk
For quick fixes without a site visit.
- UPDATES
Firmware and software updates
On a documented schedule.
- ASSET
Asset register and quarterly reporting
So you know what is covered and what was done.
- PRINT
Printers and MFDs
Hardware servicing, cleaning, driver and firmware maintenance and repair labour.
How the price is set
- FLAT
Flat annual fee
Set by office size, not per call-out.
- AUDIT
Free equipment audit first
The audit produces an itemised written quote.
- TERM
Annual or multi-year
Equipment can be added or removed at renewal.
- EXCL
What is not guaranteed
Printer consumables such as toner, drums and ink are advised on and can be arranged separately; they are not a guaranteed supply unless agreed in writing.
Six questions to ask any IT AMC provider
1) Which devices are covered? 2) What are the response times by severity, and where? 3) How often do preventive visits happen? 4) Is the fee flat or per call-out? 5) What is excluded? 6) Will I get an asset register and quarterly reports? See IT AMC for computers, servers, printers and security and the CCTV and IT AMC contract guide.
Why choose Quicknet for IT AMC
- Response times written into the contract
- Flat annual fee after a free equipment audit
- ADMCC approved; ISO 9001:2015 and ISO 27001:2022 certified; since 2012
- Branches in Mussafah, Abu Dhabi and Al Ain
- One team for IT, CCTV, networking and security support
Get an IT AMC quote
A free equipment audit and a written quote follow every enquiry.
- Office size or number of staff
- Devices: PCs, servers, printers, network
- Emirate and area
- Current IT support if any
- When you want to start
Send the details on WhatsAppRequest a quoteCall +971 50 852 9609
IT AMC in the UAE: FAQs
What is an IT AMC?
An IT AMC is an annual maintenance contract covering your computers, servers, printers and network equipment, with preventive visits, support and response times set in writing.
How much does an IT AMC cost in the UAE?
Quicknet sets a flat annual fee by office size, itemised in a written quote after a free equipment audit. No fixed price is published because the fee depends on your devices and size.
What response time should an IT AMC give?
Quicknet writes response times by severity into the contract: 2-hour on-site for Severity 1 incidents in Abu Dhabi, next business day for Severity 2 and within 3 business days for Severity 3.
Are printer consumables included?
Toner, drums and ink are advised on and can be arranged separately. They are not a guaranteed supply unless agreed in writing.
Can I add or remove equipment?
Yes, at renewal. Terms are annual or multi-year.
Do you support offices outside Abu Dhabi?
We have branches in Mussafah, Abu Dhabi and Al Ain, and take Dubai on a project basis. Ask which response times apply to your location.