Six checks for a queue system
| Check | Ask | Good answer |
|---|---|---|
| 1. Hardware | Which kiosk, displays and call buttons are included? | Touchscreen ticket kiosk, LED calling and counter displays, agent console or USB call-buttons |
| 2. Customer flow | Can customers book by mobile or QR, and get SMS or WhatsApp alerts? | Yes, with notifications at each step |
| 3. Languages | Which languages does the interface support? | Arabic, English, Urdu and Hindi |
| 4. Reporting | Do I get live KPIs and exports? | Supervisor dashboard; Power BI, Tableau and Excel exports |
| 5. Integration | Does it connect to Active Directory and our CRM? | Named integrations |
| 6. Deployment | On-premises or cloud-hosted, and who supports it? | Both options and a written response time |
Pricing is quoted in writing after a site survey; no fixed price is published.
What is in a queue system
- KIOSK
Touchscreen ticket kiosk
With branding and custom enclosures.
- DISPLAY
Calling and counter displays
Large LED calling displays and counter displays (Samsung and LG listed).
- AGENT
Agent calling consoles
PC or web app, or USB call-buttons.
- DASH
Supervisor dashboard
Live KPIs for each counter and branch.
- FEED
Feedback tablet
A customer feedback tablet at each counter.
- BOOK
Mobile and QR booking
With SMS and WhatsApp notifications.
Where queue systems are used
- BANK
Banks and exchange houses
High-volume counters with different services.
- CLINIC
Hospitals, clinics and dental centres
Reception, doctor and pharmacy queues.
- GOV
Government, visa and amer centres
Ministry counters and application centres.
- OTHER
Telecom retail, licence and vehicle testing, embassies
Walk-in services with appointment options.
Rollout and support
- SINGLE
Single branch
Kiosk, displays and 4-8 counters in 2-3 weeks, including hardware, configuration, branding and staff training.
- MULTI
Multi-branch
Rollouts in waves of 5-15 branches per phase.
- SURVEY
Survey and quote
Free site survey and same-day written quote.
- AMC
Support
2-hour on-site response for AMC customers in Abu Dhabi.
Before you sign
Ask each supplier for the same written list: hardware by model, languages, integrations, deployment option, rollout timeline and support response time. See queue management systems in the UAE and benefits for banks and clinics.
Why choose Quicknet for queue management
- Complete system: kiosk, displays, consoles, dashboard and feedback
- Arabic, English, Urdu and Hindi interface
- On-premises or cloud-hosted
- ADMCC approved; ISO 9001:2015 and ISO 27001:2022 certified; since 2012
- Free site survey and same-day written quote
Related queue management pages
Get a queue management quote
A free site survey and a written quote follow every enquiry.
- Business type
- Number of counters
- Number of branches
- Emirate and area
- Cloud or on-premises preference
Send the details on WhatsAppRequest a quoteCall +971 50 852 9609
Queue Management in the UAE: FAQs
How do I choose a queue management system?
Compare hardware, mobile or QR booking with SMS and WhatsApp alerts, languages, reporting and exports, integrations and the deployment option, and ask for each in writing.
How much does a queue management system cost?
Quicknet quotes in writing after a site survey and does not publish a fixed price, because it depends on counters, branches and hardware.
How long does a rollout take?
A single branch with a kiosk, displays and 4-8 counters takes 2-3 weeks including hardware, configuration, branding and training. Multi-branch rollouts run in waves of 5-15 branches.
Which languages does it support?
Arabic, English, Urdu and Hindi.
Can it connect to our systems?
Yes. It integrates with Active Directory and CRM, and exports to Power BI, Tableau and Excel.
Is cloud hosting available?
Yes. Deployment can be on-premises or cloud-hosted.