1. A Survey Before the Quote
A company that quotes without seeing your lines, handsets and network cannot know what to reuse or what to buy. Ask for a survey first.
2026 Buyer's Guide
How to Compare PABX and IP Phone System Companies in Abu Dhabi
Most PABX company pages read alike: "complete telephone solutions" and "best prices". The real differences show up in the survey, in how the quote is itemised, in how the company handles your carrier lines and your old system, and in the support after handover.
This is a reference, not a ranking. It does not rank companies or say that any one company is best. Use the checks below with every quote you receive, ours included.
Eight Checks That Matter
What to Check Before You Hire a PABX Company
2. An Itemised Written Quote
The PBX, licences, phones, gateways, SIP trunk set-up, installation, training and support should appear as separate lines so that quotes can be compared fairly.
3. The Right System Type
An on-site appliance, software on your own server and a cloud PBX suit different offices. Ask why the company recommends one, and whether it installs more than one brand.
4. Carrier Lines and SIP Trunks
The carrier supplies the lines or trunks, and the company configures them. Ask who arranges the trunk details and who tests inbound and outbound calls.
5. Migration From the Old System
Ask how the cut-over keeps calls working, what existing handsets and lines can be reused, and who keeps your numbers.
6. Licences and Ownership
Ask how the system is licensed, whether adding extensions costs extra and who holds the administrator access.
7. Integration
Check the link to Microsoft Teams, your CRM, call recording, IVR menus and, in hotels, the property system.
8. Support and AMC
Ask what support follows handover, how faults are reported and what response times are written into the contract.
Cost Drivers
What Drives the Cost of a PABX System in Abu Dhabi
No honest price can be given without a survey, because the cost depends on the number of extensions, how many calls run at the same time, the system type and brand, the handsets (desk, cordless or conference), the gateways for any analogue lines, the SIP trunks from the carrier and the installation. Ongoing costs are the carrier charges, any licence renewals and support.
Compare quotes line by line for the same extension count and the same features. See what a business phone system costs in the UAE and PABX vs IP PBX vs cloud PBX.
Scope
What a PABX Installation Includes
A typical installation covers the following. The exact list, and the quote, come after a site survey.
- A survey of lines, handsets, network and cabling
- The PBX: appliance, software or cloud account
- Licences, where the system uses them
- IP desk phones, cordless or conference phones
- Gateways for analogue lines, fax or GSM where needed
- SIP trunk configuration with the carrier details
- Call flows, IVR menus and extension set-up
- Testing, handover and training
- Support or an annual maintenance contract
Ask Every Company
Six Questions to Put to Every PABX Company
| Question | Why it matters | What a clear answer sounds like |
|---|---|---|
| Will you survey before quoting? | Existing lines, handsets and the network decide what to buy and what to reuse. | Yes: a site visit first, then a written quote. |
| Is the quote itemised? | Separate lines let you compare quotes fairly. | PBX, licences, phones, gateways, installation and training listed with quantities. |
| Which systems do you install, and why this one for us? | A company that sells one brand will recommend that brand. | Explains the choice against your size, phones and remote staff. |
| Who handles the carrier lines and the cut-over? | A bad cut-over means missed calls. | States who configures the trunks, who tests and how calls keep working during the change. |
| How is the system licensed, and who has admin access? | Hidden licence or access terms cause problems later. | Explains licence basis, extension limits and hands you the admin details. |
| What support follows handover? | Faults appear after installation, not before. | Written response times, how to report a fault and what the AMC covers. |
This table is a checklist, not a comparison of named companies. Questions or corrections: jenson@quicknet.me.
Where Quicknet Works
Abu Dhabi, Al Ain and Dubai
Quicknet installs PABX and IP phone systems from three offices: the head office in Mussafah (Shabia ME-11, Abu Dhabi), the Abu Dhabi City office on Electra Street and the Al Ain branch. See PABX and communication systems in Al Ain and PABX systems in Abu Dhabi.
Projects in Dubai and the other emirates are handled on a project basis by the Abu Dhabi team; Quicknet has no Dubai office. See VoIP and PABX services for Dubai projects.
FAQ
Frequently Asked Questions
How do I choose a PABX company in Abu Dhabi?
Choose the company that surveys your lines and handsets first, gives a written quote that itemises the PBX, licences, phones, gateways and installation, explains how it handles your carrier lines and the cut-over from the old system, and describes the support after handover. Ask every company the same eight questions in this guide. Quicknet surveys first and quotes in writing, from offices in Mussafah, Abu Dhabi City and Al Ain.
How much does a PABX system cost in Abu Dhabi?
It depends on the number of extensions, simultaneous calls, system type and brand, handsets, gateways for analogue lines, SIP trunks and installation, so a price needs a survey. Compare quotes line by line for the same extension count and features. Quicknet gives a written, itemised quote after a free site survey and does not publish a standard price list.
Should I choose a PABX, an IP PBX or a cloud PBX?
A traditional PABX suits an office with existing analogue handsets, an IP PBX adds voice over the network and apps for staff, and a cloud PBX puts the system with a provider so that there is no equipment in the office. The right choice depends on size, existing phones and remote staff. Quicknet installs all three and compares them at the free survey.
Which PABX brands do you install in Abu Dhabi?
Quicknet installs and supports 3CX, Grandstream UCM, Yeastar, Panasonic, Avaya, NEC and Cisco systems, with Yealink, Fanvil and other IP phones. Quicknet is an independent systems integrator and does not claim distributor or authorised-dealer status for these brands.
Can my existing phones and lines be reused?
Often yes. The survey checks the handsets, analogue lines and cabling you have, and gateways can connect analogue lines and phones to an IP system. Quicknet states in the written quote what is reused and what is new.
Do you install phone systems in Al Ain and Dubai?
Yes. Quicknet has a branch in Al Ain and installs and supports phone systems there as in Abu Dhabi. Dubai projects are handled on a project basis by the Abu Dhabi team; Quicknet has no Dubai office.
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